Frequently Asked Questions

Support Email

help@daydreamcandle.co

Support Phone

972-317-8694

Candles

Our medium jar candles burn for an estimated 70 hours.

Our small tins burn for an estimated 25 hours.

All of our candles feature cherry wood wicks, made from naturally felled trees.

We use 100% pure soy wax for all of our candles. No blends, no dyes.

Our candles come in burlap pouches, perfect for gift giving, or reusing around your home.

We supply matches with each candle order, just in case you don't have a lighter handy.

We also really like to give out small branded freebies, so from time to time you'll get dome Daydream stickers, buttons, magnets etc.

Returns

Please refer to our refund policy page: https://daydreamcandle.co/policies/refund-policy

Have your order number and email ready, and go to https://returns.richcommerce.co/return/new?c=daydreamcandlecompany

Shipping

From the moment your order is placed, please allow us 1-2 business days to get your order together. Depending on your distance from our location in NJ, you will receive your package in 1-3 days from shipping.

We send all packages via USPS Priority. You will receive your tracking number via email as soon as we pack and print a label for your order.

We offer free shipping for all orders.

Please allow up to 7 business days for any pre-orders. If your order includes a pre-ordered item as well as one already in stock, we will wait to send both items together. 

Soap

Yes. The simplicity of our ingredients ensures that our soaps are gentle for sensitive skin. 

Sustainability

Yes! All of our vessels are recyclable. However, we definitely recommend repurposeing your jars/tins.

Our vessels make great storage, drink glasses, toothbrush holders, planters, etc.

We have put a lot of effort into ensuring that most of the materials we use are recyclable.

We use paper tape with water-based adhesive which is entirely biodegradable.

Our boxes are corrugated cardboard.

We use shredded paper as box filler to keep your purchases safe in transit.

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